Welcome to Stay by the Bay!
Our commitment to you:
Targeted Marketing & High Occupancy Rates: We leverage powerful SEO strategies and targeted online advertising to ensure your property ranks high in search results and gets noticed by potential guests. This translates to maximized bookings and increased rental income.
Seamless Booking Management: Our user-friendly system simplifies the booking process for guests, leading to smooth check-ins and check-outs.
Interior Styling Advice: Our team can provide expert advice with a qualified interior stylist on how to style your property to maximize its appeal to guests, including recommendations on furnishings, decor, and amenities.
Exceptional Guest Communication: Our dedicated team handles all guest communication, ensuring a positive and hassle-free experience for your renters.
Comprehensive Property Maintenance: We coordinate professional cleaning, linen services, and regular maintenance to keep your property in pristine condition for every guest.
Transparent Financial Management: We take care of collecting rental income, handling payments, and providing you with clear and regular financial reports.
Focus on What Matters Most:
By outsourcing your holiday rental management to Stay by the Bay, you can free up your time and minimize stress. We handle the day-to-day operations, allowing you to focus on maximizing your return on investment and enjoying the peace of mind that comes with knowing your property is in good hands.
We're excited to welcome you to Stay by the Bay (SBTB) Holiday Property Management on the Mornington Peninsula.
To ensure a smooth on boarding process and a successful listing, we kindly request you read over the following important information:
Visuals:
• High-resolution photos: High-quality, professional photos of the property, both interior and exterior. SBTB can arrange a professional photo shoot to capture the beauty of your home's interior and exterior. High-quality photos are essential for attracting potential guests. The sooner we have the photos ready, the faster we can list your property and start generating bookings. If you already have High-High-Resolution photos of your property:
• Photo Ownership and Usage Rights
*Please note: Any photos provided for inclusion in your listing must be owned by you or have explicit written permission from the original photographer or copyright holder. By submitting photos, you represent that you have the necessary rights to use them and that their use does not infringe on any third-party rights.
*Failure to comply with this disclaimer may result in legal action and could lead to the removal of your listing.
If you are unsure about the ownership or usage rights of any photos, please consult with the photographer or copyright holder before submitting them.
Content:
• Copywriting: Property Description: *Please note: AirBnb descriptions can not be longer than 500 characters. On the SBTB site your listing will allow a thorough description. (If you would like SBTB to provide a description of the property, highlighting its unique features and attractions, please advise).
Essential Information:
• Insurance: For the protection of your property and guests, it's essential to have valid property insurance in place. To ensure your existing coverage is adequate for short-term rentals, we recommend reviewing your policy details.
To find the right insurance information for your property, we suggest visiting https://whitbread.com.au/
• Inventory:
Guests needs/essentials:
-Cutlery
-Dishwear
-Glasswear
- Plastic dishwear (eg: plates cups) For properties with pools and out-door spas.
-Dishwashing Liquid/Detergent (SBTB requires back up stock available at property)
-Washing Machine Detergent (SBTB requires back up stock available at property)
-Toilet Paper (SBTB requires back up stock available at property)
-Body Wash (SBTB requires back up stock available at property)
-Shampoo (SBTB requires back up stock available at property)
-Conditioner (SBTB requires back up stock available at property)
-Couch throws/cushions
Please make a log of any expensive items in your home you would like to keep in the house for guests to use. We also recommend taking pictures of these items and keeping receipts when possible in case of theft or damage.
• Cleaning: SBTB can arrange cleaning services after bookings (Quick change overs/ Exit cleans/ Guest ready) with Butlers by the Bay at $75 per hour. Please note there's a 30% surcharge for public holidays and weekends.
• Bond: We will set a bond for each booking. We will discuss this price with you before listing.
• Linen Audit: Please provide a list of linens and their condition. This includes all towels.
Bedrooms - SBTB recommends providing three sets of linens for each bed. Each set should include a fitted sheet, flat sheet, Doona cover, and pillowcases.
We also suggest adding a throw or quilt for cooler nights.
Bathroom - 3 sets of towels for each potential guest. Eg: Bath Towels, Pool Towels (If applicable) and Face Washers.
3 x hands towels for each bathroom/powder room.
3 x towels for each shower/bath.
Kitchen - 6 x tea towels
Linen Colour: To create a cohesive and inviting atmosphere, we typically recommend matching the linen colour throughout the house.
White is a popular choice as it conveys purity, cleanliness, freshness, and hygiene particularly with bedding.
A room with white linens appears clean and uncluttered, providing a visually appealing and relaxing space.
Recommended- Please see Duvet set NATTJASMIN or ÄNGSLILJA from IKEA.
• Welcome Pack: We recommend creating a welcoming atmosphere for your guests by providing a welcome pack/gift. This could include a bottle of wine and a personalised card. SBTB can offer personalised cards for each guest, allowing us to write a warm welcome note. Alternatively, you may choose to include a different gift. Please advise if you would like this offer for each guest.
• Public Holiday Surcharges: We will factor in public holiday surcharges 6 months to a year in advance.
• Minimum Stay Requirements: We recommend a 5-night minimum stay for Christmas, New Year's, and Easter. For other times, a 2-night minimum is suggested.
Guest Bookings and SBTB Vetting Processes:
To prioritise the safety of your property, SBTB does not allow guests to 'Instant Book.' All guests must first inquire about your property. Once approved, they will be required to provide photo identification and their ID number. Please note that Airbnb cannot verify the authenticity of an ID. To mitigate this risk, SBTB only accepts guests with profile pictures that can be cross-referenced with their provided identification.
Booking channels suggest that this additional vetting process might result in fewer bookings due to the longer processing time. If you prefer to enable the 'Instant Book' option, please let us know.
Locks and Codes:
To ensure the security of your property and guests, it's essential to maintain updated and functioning locks. Consider changing locks in the following situations:
Damaged Locks: If locks are damaged or malfunctioning, replace them immediately.
New Property: When purchasing a property from previous owners, changing the locks is a precautionary measure to protect against unauthorised access.
Lost or Stolen Keys: If keys are lost or stolen, it's crucial to replace the locks to prevent potential security breaches.
Regular Lock Changes:
Even if you haven't encountered any of the above situations, it's recommended to change your locks periodically. This helps maintain security and minimise risks.
Timing Recommendations: You can choose to change locks seasonally (after peak season) or every six months. Whatever schedule works best for you, ensure you implement regular lock changes as a security measure.
• Check-in/Check-out Times:
Check-in is at 3PM, and check-out is at 10AM In the case guests asks for early check-in or late check-out and we will try to accomodate, subject to availability.
Pools/Spas/Outdoor Showers.
Poolside Safety: To prevent accidents by the pool, please provide plastic cups for drinking by the pool. We will remind guests not to bring glassware into the pool area.
Pool/Spa Towels: Having a designated set of pool towels readily available encourages guests to dry themselves thoroughly before entering the house.
Pool Fencing: Ensure your pool is enclosed by a standard Australian pool fence that complies with AS 1926.1-2012.
The fence should be at least 1.2 meters high with no gaps larger than 100mm. Gates should be self-closing and self-latching, with latches positioned at least 1.5 meters from the ground or shielded to prevent children from opening. Please verify that your pool gate standards are up-to-date."
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If you have any questions or require further assistance, please don't hesitate to contact us. We look forward to working together to make your property a success on our platform!